Privacy Policy

This privacy policy explains how GuGuData, LLC ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our services, including our website at gugudata.io and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy policy. You can find more details about each topic in the sections below.

What information do we collect? We collect personal information that you provide to us, such as email addresses and account details, as well as information automatically collected when you use our services.

How do we use your information? We use your information to provide and improve our services, communicate with you, ensure security, and comply with legal obligations.

Do we share your information? We do not sell your personal information. We may share information with trusted service providers, for legal compliance, or with your consent.

What are your rights? You have the right to access, update, delete, or export your personal information. Contact us to exercise these rights.

TABLE OF CONTENTS

• 1. WHAT INFORMATION DO WE COLLECT?
• 2. HOW DO WE PROCESS YOUR INFORMATION?
• 3. WHAT LEGAL BASES DO WE RELY ON?
• 4. WHEN DO WE SHARE YOUR INFORMATION?
• 5. DO WE USE COOKIES?
• 6. INTERNATIONAL TRANSFERS
• 7. HOW LONG DO WE KEEP YOUR INFORMATION?
• 8. DO WE COLLECT INFORMATION FROM MINORS?
• 9. WHAT ARE YOUR PRIVACY RIGHTS?
• 10. DO-NOT-TRACK CONTROLS
• 11. US RESIDENTS' PRIVACY RIGHTS
• 12. POLICY UPDATES
• 13. HOW TO CONTACT US
• 14. DATA ACCESS REQUESTS

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you provide when you:

• Create an account or register for our services
• Use our API services or data products
• Contact our customer support
• Subscribe to our newsletters or communications
• Participate in surveys or feedback

Types of Information:

• Email addresses
• Names and contact information
• Account credentials
• Company information (if applicable)
• Communication preferences

Information Automatically Collected

In Short: Some information is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate our services. This information may include:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs, performance metrics)
• Location data (general geographic location based on IP address)

Sensitive Information: We do not knowingly collect or process sensitive personal information such as health data, financial account details, or biometric information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for various purposes, including:

• Service Operations: Create and manage your account, process API requests, handle billing and payments, provide customer support
• Security & Compliance: Detect and prevent fraud, monitor system security, comply with legal requirements, protect user safety
• Service Improvement: Analyze usage patterns, develop new features, optimize performance, conduct research and analytics
• Communications: Send service updates, respond to inquiries, share product announcements, deliver marketing content (with consent)

3. WHAT LEGAL BASES DO WE RELY ON?

In Short: We only process your personal information when we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, we rely on the following legal bases:

• Consent: When you have given us permission to use your personal information for specific purposes (e.g., marketing communications)
• Contract Performance: When processing is necessary to fulfill our contract with you (e.g., providing services you've requested)
• Legal Obligations: When we must process your information to comply with legal requirements
• Vital Interests: When processing is necessary to protect your vital interests or those of another person

4. WHEN DO WE SHARE YOUR INFORMATION?

In Short: We may share information in specific situations described below and with trusted third parties.

Our Commitment: We never sell, rent, or trade your personal information.

We may share your personal information in the following situations:

• Service Providers: With trusted third-party companies that help us operate our business (payment processors, cloud hosting, customer support tools)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

All service providers are bound by strict confidentiality agreements and data protection requirements.

5. DO WE USE COOKIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve our website performance
• Provide security features

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. INTERNATIONAL TRANSFERS

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries.

For transfers from the EEA, UK, or Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We retain different types of information for different periods:

• Account Information: While your account is active plus 3 years
• Usage Data: Up to 24 months for analytics and service improvement
• Support Communications: Up to 3 years for quality assurance
• Legal/Compliance Records: As required by applicable laws

When we no longer need your personal information, we securely delete or anonymize it.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

If we learn that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, you have rights that allow you greater access to and control over your personal information.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your information
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided in Section 13.

10. DO-NOT-TRACK CONTROLS

Most web browsers include a Do-Not-Track ("DNT") feature that allows you to signal your privacy preference. Currently, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals.

If a standard for online tracking is adopted in the future, we will update this privacy policy accordingly.

11. US RESIDENTS' PRIVACY RIGHTS

In Short: If you are a resident of certain US states, you may have specific rights regarding access to your personal information.

If you are a resident of California, Virginia, Colorado, Connecticut, or other states with comprehensive privacy laws, you may have additional rights regarding your personal information.

Categories of Personal Information We Collect:

To exercise your rights as a US resident, please contact us using the information provided in Section 13.

12. POLICY UPDATES

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. When we make changes:

• We'll update the "Last Updated" date at the top of this policy
• We'll notify you of material changes via email or website notice
• We'll provide a summary of key changes when significant

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. HOW TO CONTACT US

If you have questions or comments about this privacy policy, you may contact us:

Email:

• For privacy-related questions: [email protected]
• For general support: [email protected]

Mailing Address: